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FAQ

Shipping & Delivery

We ship worldwide from Thailand. Enter your address at checkout to see all available shipping options and costs.

The final shipping cost is based on your delivery address and is calculated at checkout.

Orders are processed and dispatched within 1-2 business days. The total delivery time depends on your final destination. A precise delivery estimate will be provided at checkout.

Please note: the customer pays for any customs duties, import taxes, or brokerage fees. These are not included in the item price or shipping cost.

Payment

We accept Visa, Mastercard, American Express, and PayPal. All payment options for your region will be displayed at checkout.

Yes, absolutely. Your payment information is processed securely using SSL encryption, and for your security, we never save your card information.

All payments are processed in USD. The final amount on your bank statement may vary slightly due to currency conversion.

Yes. Your confirmation email is your receipt. For a detailed invoice, contact us at admin@muayway.com with your order number.

Orders

Once your order ships, you will receive a confirmation email with a tracking number to follow your package on the carrier's website

We process orders quickly, so we cannot guarantee changes or cancellations. If you need to make a change, please contact us immediately at admin@muayway.com and we will do our best to help.

Received a wrong or damaged item? Please contact us within 7 days. To help us fix this fast, please provide your order number, a description of the issue, and a photo.

Yes. A confirmation email with your order details will be sent to you within a few minutes of your purchase. If you can't find it, please check your spam or junk folder before contacting us.

Returns & Exchanges

We offer a 14-day return window for most new, unused items. For hygiene and safety reasons, some products (like mouthguards, protective cups, and compression shorts) are non-returnable. For a full list of conditions and exclusions, please visit our Return Policy page.

To start a return or exchange, please email admin@muayway.com with your order number and the item(s) you wish to return.

Once your return is received and inspected, we will issue your refund within 1-2 business days. (depending on your bank)

The customer is responsible for the cost of return shipping. We recommend using a trackable shipping service, as we cannot be responsible for items lost in transit.