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FAQ

Shipping & Delivery

All orders are processed and shipped directly from our warehouse in the United States. We ensure fast, domestic delivery to all 50 states and APO/FPO addresses.

Standard shipping is FREE on all orders within the United States. No minimum purchase required and no hidden fees. The price you see at checkout is exactly what you pay.

Orders are typically processed within 1–2 business days. Once shipped, estimated delivery within the Continental USA is 3–5 business days. For APO/FPO and territories, please allow 5–10 business days.

We’ve got you covered. Every order is fully tracked from our warehouse to your door. If your package is lost in transit or you experience any delivery issues, simply reach out to our team. We’ll work directly with the carrier to ensure you receive your gear without the headache.

Payment

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. Choose the option that’s most convenient for you at checkout.

Absolutely. Your security is our top priority. We use industry-standard SSL encryption and secure payment gateways to ensure your data is protected. We never store your credit card information on our servers.

No. The price you see at checkout is exactly what you pay. We do not charge any hidden handling fees, processing fees, or surprise surcharges.

Yes. A digital receipt is automatically emailed to you as soon as your order is placed. You can also view and download your formal invoice at any time by logging into your account dashboard.

Orders

Once your order ships, you will receive a confirmation email with a tracking number and a direct link to the carrier’s website. You can use this to follow your package’s journey in real-time until it reaches your door.

We move fast to get your gear to you as soon as possible. If you need to make a change or cancel your order, please reach out to us at admin@muayway.com immediately. We’ll do everything we can to catch your order before it ships. If it’s already on its way, don't worry. You can still return or exchange it once it arrives.

We’ll make it right. If you received the wrong item, the wrong size, or a damaged product, please reach out to us at admin@muayway.com within 7 days of delivery. To help us resolve this quickly, please include your order number and a photo of the issue. We will prioritize your case to get the correct gear in your hands as fast as possible.

Yes. You’ll receive an automated confirmation email the moment your order is placed. If it doesn’t appear in your inbox within a few minutes, please check your spam or junk folder just in case

Returns & Exchanges

We want you to love your gear. If it’s not the right fit, we offer a 30-day return window for most new and unused items in their original packaging. For hygiene and safety reasons, certain products like mouthguards, protective cups, and compression shorts are final sale and cannot be returned.

To start a return or exchange, please visit our Product Returns page and complete the online form. Once your request is submitted, our team will review it and provide you with further instructions. If you have any questions, you can also reach out to us at admin@muayway.com.

Once your return is received and inspected, we will process your refund within 1–2 business days. The funds will be returned to your original payment method. Please note that depending on your financial institution, it may take an additional 3–5 business days for the credit to appear on your statement.

Customers are responsible for return shipping costs. However, if the return is due to a defective item or an error on our part, we will provide a prepaid return label at no cost to you. For all other returns, we strongly recommend using a trackable shipping service, as we cannot be held responsible for packages lost in transit.